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Click on the 'MY CARD' tab, enter the code, confirm and then go to the 'History' tab.
- If you do not see the transaction done there and your account has not been debited, the funds have not been withdrawn, you can perform the transaction again
- If your transaction is visible, copy its number and provide the seller as proof of payment. The transaction number should be sufficient confirmation.
Click on the 'MY CARD' tab, enter the code, confirm and then go to the 'History' tab. Here you can track all completed transactions.
Most likely the code you have is the Neosurf Junior code (PLN 20) and the store where you want to use it is for adults. If you want to use the services of this store, buy a Neosurf code for adults (50 PLN, 100 PLN, 200 PLN, 500 PLN and 750 PLN) and at the same time return the Neosurf Junior code here (Go to 'MY CARD' tab, enter your Neosurf code Junior and click 'Return Code').
You can exchange your Neosurf code for a gift voucher on Amazon.fr click here. You can pay with one of our numerous Partners. Write to us if you have not found anything for yourself. a refund is possible in the form of a transfer (in this case you incur an additional cost of PLN 5). To do this, create an account at www.myneosurf.com, top up your account, then click 'Refund' and enter your bank details.

Do you have any query ?

Contact our Supportservice for help

Office Address

NeoEntertainment Sp. z o.o, ul. Stawki 2, 00-193 Warszawa, NIP: 7010559161

Contact Info

Email: Kontakt@neosurf.com